FAQ

How do I order the same customization in two different positions?

Simply select the same customization twice at the first stage of the customization process. If you require your customization to be a different size in two different positions, you’ll need to create two separate customizations.

If I need to place several orders, will I be charged delivery for each order?

No. If you need to place multiple orders, our system will automatically remove/reduce the delivery charge on any orders placed before your first order is picked and packed. So, you can place multiple orders without incurring multiple delivery charges.

Can I order two of the same product, in the same size and colour, with different designs?

Our order process is designed to make it as fast and easy as possible to position your design on multiple items at the same time. As such, products are grouped together by product type, size and colour. If you need different designs on exactly the same products, you should place separate orders. You will not be charged extra delivery charges as detailed in question 3.

Can I repeat a previous order?

Yes, you can repeat a previous order in a matter of seconds. Simply log into your account and click the “Repeat Order” link next to your order. This will add all your items to the basket and assign your customizations as on your previous order. All you need to do is pay for your order to complete it.

Can I change my order?

For most products, yes – you can make design and text edits to your items up until we start printing your items.

To edit items already ordered:

  • Click My Account > Order History.
  • Click View/Edit Order.

If the View/Edit Order button is not available, it is not possible to cancel your order.

If you need to change quantity or ship speed, please contact us for assistance.

Can I change my shipping address?

In most cases, yes, after you place an order you may change your Shipping Address up until we ship your items.

To change your delivery address:

  • Click My Account > Order Status.
  • Click the Edit Shipping Address link below the current Shipping Address on file.

If you do not see the option to edit your Shipping Address, please contact us and we can assist you.

Can I change my billing address?

Yes you can – the next time you are ready to place an order.

Don’t worry, if you already placed an order with an error in the billing address, but received an order confirmation email, then the error did not affect the processing of your order. If any errors do happen to arise, we will contact you.

We take your privacy very seriously. To ensure your billing information is secure, our billing system is completely automated. This means we are unable to change your billing information once an order has been submitted. However, you can update your information during the checkout process the next time you place an order.

  1. From your Shopping Basket, click Checkout.
  2. The Delivery Address page appears. Choose your Delivery Time then select or specify a Daytime Delivery Address.
  3. Beneath your list of addresses, de-select the Use this address as my billing address check box and click Next.

Note: If the Use this address as my billing address and check box does not appear, that’s ok! Just click Next and you will be able to edit your saved billing address on the following page.

  1. The Billing Address page appears. Update your billing address in the fields provided.
  2. Click Next to save your updated billing information and continue the check out process.

If you have any trouble with this, just give us a call and we’ll go through it with you.

 

Payment

We accept Mastercard, Visa, Bank Transfer, USSD, PayPal payment methods on the website. Please be aware that to minimize credit control and other administrative overheads we must be in receipt of cleared funds before we can proceed with an order.

If you require an invoice following receipt of your order you can do this online in the account section. Just log in to your account and view the order detail where a link to a downloadable invoice is present. Alternatively you can email us here if in difficulty.

Paypal is the faster, safer and simpler way to pay online. It is used by millions of people around the world and it is now available to all our customers, simply select “Pay with Paypal” at checkout.

Security

All Credit Card data transmitted between you and our site is protected using strong SSL encryption technology. Statistics show that the risk of exposure to credit card ‘identity theft’ is far greater in restaurants and high street retailers than when shopping on the Internet.

In the unlikely event of fraud occurring when using a credit card on the Internet most card issuers cover all losses. Please contact your card issuer for more information.

Dispatch Times

We aim to dispatch all orders within 2 working days. During busy times if your order is more than a few items we may contact you to get a delivery date.

If we need to contact you to clarify any issues with your order, it may delay your order if you don’t provide a quick response to our query, but your order will get priority once we have an answer.

Standard Delivery

We use fast delivery service for all orders for smaller standard service orders.

Our standard delivery service is free for all others within Lagos and costs #2,500-#3,500 for other states.

We aim to dispatch all standard service orders within 2 working days.

After we have posted your order, smaller standard service parcels are most often delivered within 1-2 days, but have been known to take over a week. Larger ones are tracked and should be with you within 2 working days. There is no guarantee of delivery time with a standard service item. If you must have your order within 5 working days we would advise using the express service.

Acceptance of Terms of Use

Please read these Terms of Use carefully. These Terms of Use govern your access and use of the MODE CREATIVES.COM websites and mobile sites (collectively, the “Site”) as well as the provision and sale of products and services by MODE CREATIVES  and/or its affiliates and/or fulfillment providers, as the context may require (“MODE CREATIVES.” “we,” “us,” or “our”).. By accessing or using this Site and its related software tools, applications or any other MODE CREATIVES service, you agree to be bound by these Terms of Use and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use. If your use of this Site on behalf of any business, organization, or other entity of any kind, you represent and warrant that you are authorized to accept these Terms of Use on its behalf and to bind such business, organization, or entity to these Terms of Use.

Every offer of a MODE CREATIVES product and/or service on our Site as well as every transaction, order and agreement that is concluded through our Site is governed by our Terms of Use. The applicability of any terms and conditions of the customer or any third party on behalf of the customer is expressly dismissed and shall not apply, even if MODE CREATIVES has not specifically rejected them.

MODE CREATIVES reserves the right to make changes to this Site and to these Terms of Use at any time without prior notice. You should review these Terms of Use each time you access this Site.

MODE CREATIVES reserves the right to make changes to this Site and to these Terms of Use at any time without prior notice. You should review these Terms of Use each time you access this Site. You also agree that we may provide all legal communications and notices to you electronically by posting them on this Site or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at this Site. You may withdraw your consent to receive communications from us electronically by contacting customer care.

Terms of Sale

Before you can place an order online, you must have a MODE CREATIVES account which is created by completing the registration form on the Site. The customer will at all times be responsible for each and every use of the account. MODE CREATIVES has the right to refuse any request made by you and to close your MODE CREATIVES account immediately in the event of any breach of these Terms. All our offers and promotions are without any obligation and subject to availability and confirmation of the order. An agreement between you and MODE CREATIVES is subject to our acceptance of the order and will be formed when you receive the Order Confirmation by email.

This Site contains graphics, photographs, images, document layouts, artwork, text, fonts, and other information (referred to herein as “Content”). This Site and all Content are the copyrighted property of MODE CREATIVES or the copyrighted property of parties from whom MODE CREATIVES has licensed such property. All rights in this Site and its Content are reserved worldwide. It is strictly prohibited to retain, copy, distribute, publish, or use any portion of the Content except as expressly allowed in these Terms of Use. MODE CREATIVES reserves the right to add to, delete from, or modify any part of Content at any time without prior notice. Any modifications to Content, whether by You or MODE CREATIVES remain the property of MODE CREATIVES and its licensors.

Use of Site

You are granted permission to access and use this Site and its Content for the sole purpose of preparing, evaluating, and ordering products or services solely through MODE CREATIVES (referred to herein as “Products”). No other download, retention, use, publication, or distribution of any portion of the Content is authorized or permitted. Obtaining Products from MODE CREATIVES does not entitle you to use any portion of Content apart from the finished Products as they are supplied by MODE CREATIVES. You agree to use this Site in a responsible manner that is in full compliance with these Terms of Use and with your local laws and regulations, including export and import regulations. Without limitation, no portion of Content may be utilized as a trademark or service mark, for any pornographic use, for any unlawful purpose or use, to defame any person, to violate any person’s right of privacy or publicity, to infringe upon any copyright, trade name, trademark, service mark or other intellectual property right of any person or entity. You agree that you will not use the Site to produce Products that are offensive, unlawful, harassing, libelous, threatening, harmful, obscene, malicious or otherwise objectionable. MODE CREATIVES reserves the right, in MODE CREATIVES’s sole discretion, to refuse to accept any content provided by you to MODE CREATIVES or to process any order at any time and for any reason. MODE CREATIVES also may terminate its service to and/or the accounts of customers found to be using MODE CREATIVES to engage in undesirable activities or otherwise violating these Terms of Use. You agree that MODE CREATIVES shall have no liability of any kind to you or to any third party arising from such refusal or termination. You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorisations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your Products, including any third party material made available via a third party design service which may be accessed via the Site. By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorise MODE CREATIVES to produce the Products on your behalf. You grant MODE CREATIVES the right to copy, modify, distribute, use, create derivative works of and vectorise any content you have uploaded for the purpose of fulfilling your order and/or marketing products or services to you. Moreover, you warrant that you have sufficient rights to permit MODE CREATIVES to copy, distribute, use, modify, create derivative works of and vectorise any uploaded content for the purpose of fulfilling your order and/or marketing products or services to you. You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.

Transfer of Title

The customer agrees that the risk of loss and title for any printed Product pass to you upon our delivery to our carrier. For any Product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such Product shall be deemed to have occurred either (a) at the time we transmit the Product via email or other electronic communication addressed to the customer or (b) at the time we transmit a notification to the customer that the Product is available for downloading from the Site.

Right of Withdrawal

The legal right to withdraw from the agreement with us (also called the legal right to cancel the order) within 14 days does not apply to the order of a customised Product. In relation to any of the non-customised Products you have ordered from the Site and those products or services do not attribute to your commercial or practical practice, you have a period of 14 days to withdraw from the agreement with us without giving any reason. The withdrawal period of 14 days will expire after 14 days from the day on which you receive the Products, namely physical possession of the last good. To exercise the right of withdrawal you must contact our Help Centre.

INDEMNIFICATION

You agree that you shall indemnify MODE CREATIVES and all parties from whom MODE CREATIVES has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material that was not part of the standard Site Content and that you uploaded or otherwise provided to MODE CREATIVES or incorporated into Products. As to clause (ii), you agree that we have the right to control the defense of any such suit, claim or demand.

Disclaimer of Warranty

The site and its content are provided “as is” without warranty of any kind, either expressed or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement. You acknowledge that operation of the site may not be uninterrupted or error free. While we make reasonable efforts to accurately display the attributes of products, we do not warrant that product descriptions are accurate, reliable and error-free. References and links to products or services of independent companies may appear on the site. These references and links are provided “as is” without warranty of any kind, either expressed or implied. Some jurisdictions may provide you with certain warranties or guarantees that cannot be excluded by contract (“consumer guarantees”), or only limited in certain circumstances, and nothing in these terms of use alter those consumer guarantees if it is illegal for MODE CREATIVES to do so. If those consumer guarantees apply to you, and MODE CREATIVES cannot legally exclude those consumer guarantees, then to the maximum extent permitted by law, MODE CREATIVES: (1) excludes or limits those consumer guarantees; and (2) limits its liability at the option of MODE CREATIVES to the following: (a) in the case of services, the supply of the services again or the payment of the cost of having the services supplied again; (b) in the case of goods, the replacement of the goods or the supply of equivalent goods; the repair of the goods; the payment of the cost of replacing the goods or acquiring equivalent goods; or the payment of the cost of having the goods repaired. MODE CREATIVES’s Satisfaction Guarantee is valid for 1 year following your purchase. If you request a refund, the time it takes for your refund to arrive may depend on your bank. In most cases, you should receive your refund within 30 days. Certain circumstances are beyond MODE CREATIVES’s control and may not be covered by the Satisfaction Guarantee. Please note that we cannot be responsible for: Spelling, punctuation or grammatical errors made by the customer.

Limitation of Liability

in no event shall MODE CREATIVES or its licensors, suppliers, or vendors, or the officers, directors, employees, or agents of any of them, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data, or profits, whether or not MODE CREATIVES has been advised of the possibility of damage, arising out of or in connection with the use or performance of the site or of failure to provide products or services that you order from MODE CREATIVES or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall MODE CREATIVES be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of this site or its content or our supplied products or services. if you live in a country or state that does not allow any of the foregoing exclusions or limitations of liability or any of the disclaimers of warranties in the above section, such exclusions or limitations will not apply to you but only to the extent such exclusions or limitations are not allowed. In such case, such exclusions or limitations shall be limited to the greatest extent permitted by applicable law.

Site Feedback

Any comments, suggestions, proposals or other feedback (collectively “Feedback Information”) provided to MODE CREATIVES in connection with the operation or content of this Site shall be provided by the submitter and received by MODE CREATIVES on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of MODE CREATIVES. By submitting any such information to MODE CREATIVES, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that MODE CREATIVES shall be free to use such information on an unrestricted basis.

Privacy

MODE CREATIVES has set out in its Cookies and Privacy Policy how we collect, use, disclose, store and protection the information that you submit to us during the use of our Site. This Cookies and Privacy Policy applies to every Site visit, every use of our services, and every transaction and agreement that is concluded through our Site.

Miscellaneous

You must be at least 18 years old or otherwise have parent or guardian permission to use this Site. By using this Site, you represent and warrant that you are at least 18 years old or have that permission. In the event any provision hereof is found to be unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the extent necessary to allow enforceability of the provision as so limited, or, if a deemed modification is not satisfactory in the judgment of that court, the unenforceable provision shall be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected thereby.

Governing Law

The party you are contracting with and the seller of the products and services offered and sold on this Site is MODE CREATIVES (A subsidiary of MODE Digital Creations Limited, a company incorporated under the laws of the Federal Republic of Nigeria with its headquarters in Ikeja, Lagos, Nigeria). All issues related to the protection, infringement, or misuse of copyrighted materials shall be governed by the copyright laws of the Federal Republic of Nigeria. All other matters relating to your access to or use of this Site shall be governed by the laws of Nigeria. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Lagos, Nigeria. You agree to submit to the jurisdiction of courts sitting in Lagos, Nigeria and agree that venue in these courts is proper in any such legal action or proceeding. Some jurisdictions provide for certain warranties, like the implied warranty of merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by law, we exclude all warranties. When permitted by law MODE CREATIVES, and MODE CREATIVES’s suppliers and distributors, will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages. We recognize that in some countries, you might have legal rights as a consumer. If you are using the Services for a personal purpose, then nothing in these terms or any additional terms limits any consumer legal rights which may not be waived by contract. You agree that the United Nations Convention on Contracts for the International Sale of Goods will not apply to any sale under these Terms of Use.

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