How do I order the same customization in two different positions?
Simply select the same customization twice at the first stage of the customization process. If you require your customization to be a different size in two different positions, you’ll need to create two separate customizations.
If I need to place several orders, will I be charged delivery for each order?
No. If you need to place multiple orders, our system will automatically remove/reduce the delivery charge on any orders placed before your first order is picked and packed. So, you can place multiple orders without incurring multiple delivery charges.
Can I order two of the same product, in the same size and colour, with different designs?
Our order process is designed to make it as fast and easy as possible to position your design on multiple items at the same time. As such, products are grouped together by product type, size and colour. If you need different designs on exactly the same products, you should place separate orders. You will not be charged extra delivery charges as detailed in question 3.
Can I repeat a previous order?
Yes, you can repeat a previous order in a matter of seconds. Simply log into your account and click the “Repeat Order” link next to your order. This will add all your items to the basket and assign your customizations as on your previous order. All you need to do is pay for your order to complete it.
Can I change my order?
For most products, yes – you can make design and text edits to your items up until we start printing your items.
To edit items already ordered:
- Click My Account > Order History.
- Click View/Edit Order.
If the View/Edit Order button is not available, it is not possible to cancel your order.
If you need to change quantity or ship speed, please contact us for assistance.
Can I change my shipping address?
In most cases, yes, after you place an order you may change your Shipping Address up until we ship your items.
To change your delivery address:
- Click My Account > Order Status.
- Click the Edit Shipping Address link below the current Shipping Address on file.
If you do not see the option to edit your Shipping Address, please contact us and we can assist you.
Can I change my billing address?
Yes you can – the next time you are ready to place an order.
Don’t worry, if you already placed an order with an error in the billing address, but received an order confirmation email, then the error did not affect the processing of your order. If any errors do happen to arise, we will contact you.
We take your privacy very seriously. To ensure your billing information is secure, our billing system is completely automated. This means we are unable to change your billing information once an order has been submitted. However, you can update your information during the checkout process the next time you place an order.
- From your Shopping Basket, click Checkout.
- The Delivery Address page appears. Choose your Delivery Time then select or specify a Daytime Delivery Address.
- Beneath your list of addresses, de-select the Use this address as my billing address check box and click Next.
Note: If the Use this address as my billing address and check box does not appear, that’s ok! Just click Next and you will be able to edit your saved billing address on the following page.
- The Billing Address page appears. Update your billing address in the fields provided.
- Click Next to save your updated billing information and continue the check out process.
If you have any trouble with this, just give us a call and we’ll go through it with you.
We accept Mastercard, Visa, Bank Transfer, USSD, PayPal payment methods on the website. Please be aware that to minimize credit control and other administrative overheads we must be in receipt of cleared funds before we can proceed with an order.
If you require an invoice following receipt of your order you can do this online in the account section. Just log in to your account and view the order detail where a link to a downloadable invoice is present. Alternatively you can email us here if in difficulty.
Paypal is the faster, safer and simpler way to pay online. It is used by millions of people around the world and it is now available to all our customers, simply select “Pay with Paypal” at checkout.
All Credit Card data transmitted between you and our site is protected using strong SSL encryption technology. Statistics show that the risk of exposure to credit card ‘identity theft’ is far greater in restaurants and high street retailers than when shopping on the Internet.
In the unlikely event of fraud occurring when using a credit card on the Internet most card issuers cover all losses. Please contact your card issuer for more information.
We aim to dispatch all orders within 2 working days. During busy times if your order is more than a few items we may contact you to get a delivery date.
If we need to contact you to clarify any issues with your order, it may delay your order if you don’t provide a quick response to our query, but your order will get priority once we have an answer.
We use fast delivery service for all orders for smaller standard service orders.
Our standard delivery service is free for all others within Lagos and costs #2,500-#3,500 for other states.
We aim to dispatch all standard service orders within 2 working days.
After we have posted your order, smaller standard service parcels are most often delivered within 1-2 days, but have been known to take over a week. Larger ones are tracked and should be with you within 2 working days. There is no guarantee of delivery time with a standard service item. If you must have your order within 5 working days we would advise using the express service.
Terms of Sale
Before you can place an order online, you must have a MODE CREATIVES account which is created by completing the registration form on the Site. The customer will at all times be responsible for each and every use of the account. MODE CREATIVES has the right to refuse any request made by you and to close your MODE CREATIVES account immediately in the event of any breach of these Terms. All our offers and promotions are without any obligation and subject to availability and confirmation of the order. An agreement between you and MODE CREATIVES is subject to our acceptance of the order and will be formed when you receive the Order Confirmation by email.
Use of Site
Transfer of Title
The customer agrees that the risk of loss and title for any printed Product pass to you upon our delivery to our carrier. For any Product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such Product shall be deemed to have occurred either (a) at the time we transmit the Product via email or other electronic communication addressed to the customer or (b) at the time we transmit a notification to the customer that the Product is available for downloading from the Site.
Right of Withdrawal
The legal right to withdraw from the agreement with us (also called the legal right to cancel the order) within 14 days does not apply to the order of a customised Product. In relation to any of the non-customised Products you have ordered from the Site and those products or services do not attribute to your commercial or practical practice, you have a period of 14 days to withdraw from the agreement with us without giving any reason. The withdrawal period of 14 days will expire after 14 days from the day on which you receive the Products, namely physical possession of the last good. To exercise the right of withdrawal you must contact our Help Centre.
Disclaimer of Warranty
Limitation of Liability
in no event shall MODE CREATIVES or its licensors, suppliers, or vendors, or the officers, directors, employees, or agents of any of them, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data, or profits, whether or not MODE CREATIVES has been advised of the possibility of damage, arising out of or in connection with the use or performance of the site or of failure to provide products or services that you order from MODE CREATIVES or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall MODE CREATIVES be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of this site or its content or our supplied products or services. if you live in a country or state that does not allow any of the foregoing exclusions or limitations of liability or any of the disclaimers of warranties in the above section, such exclusions or limitations will not apply to you but only to the extent such exclusions or limitations are not allowed. In such case, such exclusions or limitations shall be limited to the greatest extent permitted by applicable law.
Any comments, suggestions, proposals or other feedback (collectively “Feedback Information”) provided to MODE CREATIVES in connection with the operation or content of this Site shall be provided by the submitter and received by MODE CREATIVES on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of MODE CREATIVES. By submitting any such information to MODE CREATIVES, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that MODE CREATIVES shall be free to use such information on an unrestricted basis.
You must be at least 18 years old or otherwise have parent or guardian permission to use this Site. By using this Site, you represent and warrant that you are at least 18 years old or have that permission. In the event any provision hereof is found to be unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the extent necessary to allow enforceability of the provision as so limited, or, if a deemed modification is not satisfactory in the judgment of that court, the unenforceable provision shall be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected thereby.